Frequently Asked Questions

Healing and Wellness At Your Doorstep

These our FAQs (Frequently Asked Questions)  , which you can know every thing about (Doctor on call) service in Dubai. read all our questions, and If you need some help you can send us your inquiry 

What is home health care?

24seven Home Health Care service uniquely provides the best medical care at the comfort of your home, without the added hassles of travel and waiting for appointments. Doctors, physiotherapists, midwives, nurses, caregivers and medical experts are ready to meet you at your home, office or hotel and provide diagnosis, treatment and medical care until full recovery is attained.

Can I continue to see my current primary care physician?

We recommend that if you are happy with your current provider to continue to see them and maybe the Home Doctor will be a better option later down the road. It is in the best interest of the patient to only have one provider servicing primary care.

How can I be sure that your employees are qualified?

Our team of medical professionals are fully trained and experienced in their respected fields. All our medical professionals are qualified and licensed by Dubai Health Authority.

How long does the enrollment process take?

Our medical team arrives to you anywhere and any time in UAE in 30-45 minutes from receiving you phone call.

How do I schedule an appointment with the 24seven Home Care Doctor?

Just call our number +971 50 531 3682 and our team will reach you in 30-45 minutes, anywhere and anytime in Dubai

What do I do if I have an emergency?

The Home Care Doctor is not an emergency service. In the case of an emergency, please contact 999 or go to the closest emergency room

Is there a On-Call Provider for after hour questions?

We do have an on-call provider 24/7. All of our Home Doctor providers rotate weekly, so the the on-call provider may not be the provider assigned to your home. Each Home Doctor provider has access to all Home Doctor patients, so they will be able to accurately assess each patient. To reach the on-call provider, please call +971 505 313 682

What home health care services does 24seven Home Health Care offer?

Doctor-on-call
Home caregivers and nurses
Pregnancy care
Support care for mothers
Baby and child care
Babysitting
Elderly care
Palliative care
Physiotherapy at home
Home vitamin infusion therapy

How often will the visits be?

Duration and frequency of visits solely depend on the progress of the patient’s health as well as the doctor’s recommendation. Preferred timing can be personalized to the patient’s convenience.

How long can my medical provider stay?

You can choose to extend the service of our medical experts after medical goals are achieved. Our team is available for short-term stays, overnight accompaniment and long-term care, as long as you may need.

Can the nurse stay with my relative while in hospital?

Yes, our registered nurses can be present at your requests as long as needed.

Can your nurses escort patients traveling outside the country for further treatment or procedures?

Yes, our registered nurses, caregivers, therapists and midwives can be present at your requests wherever and as long as needed given timely arrangements beforehand.

What if I need to be transferred to a hospital?

We partnered with the hospitals in Dubai and can easily refer you to the nearest and most trusted medical institutions in the city.

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