Medical Assistance - 24 SEVEN HOME HEALTH CARE

IN THE RIGHT PLACE,
AT THE RIGHT TIME.

CALL A DOCTOR

OUR HERITAGE

Customer-driven

We place the most importance on client satisfaction.

Compassion

We enrich the quality of life and well being of our clients by giving a very passionate with world-class service.

Passion for Excellence

We pledge to perform the best for our clients and key partners.

Ownership

We take pride in being responsible for our service.

Integrity

We keep our commitment to foster and build strong long-lasting relationships with our clients.

Education

We educate our clients with honesty as our follow through to the service they have received.

Innovation

We constantly seek innovative ideas and solutions to stay at the forefront of the healthcare assistance industry.

OUR SERVICES

24 Seven Home Care, recognized as the largest and one of the finest independent medical assistance providers in the UAE, INDIA And GCC countries, has developed essential infrastructure to expand its network. This expansion incorporates cutting-edge healthcare services and modern technology, allowing the company to maintain its high-quality, yet affordable healthcare offerings. The organization extends a wide array of international assistance services to citizens, expatriate workers, corporate partners, and both business and leisure travelers. These services encompass healthcare management, a round-the-clock Alarm Center, home-based medical care, travel support, transportation and repatriation assistance, cost management, funeral arrangements, corporate medical aid, and healthcare training programs.

ASSISTANCE SERVICES

ALARM CENTER

24 Seven Home Care guarantees that our clients will be served speedily and efficiently with the highest international quality medical assistance. Our Customer Service Representatives have undergone extensive fundamentals, code of conduct, policies and protocols based on GDPR Compliance, product specifics, system navigation and automation, and soft skills training for 3 weeks to make sure that they are equipped with strong knowledge and experience a continuous training program weekly and quarterly with the help of our Learning and Development Team. Our multilingual operators are dedicated to delivering exceptional care, who speak in at least five languages, including Arabic, English, Russian, German and Filipino. We are committed to bring a world-class and patient-centered healthcare services 24/7 including holidays to any place in UAE and GCC countries with the help of our Workforce, Quality, and IT Management System to reduce wastage, improve process control, lower costs, establish credence and deliver consistent great customer experience. We make ourselves available to ensure that we will quickly and efficiently process the needs of our clients and dispatch our fully licensed and well-trained doctors and healthcare practitioners without any delay. On the first quarter of 2020, 24 Seven Home Care Assistance will be establishing a new alarm center in to strengthen the speed of our service

ON CALL DOCTORS

24 Seven Home Care Assistance stands as the pioneering and sole medical assistance provider in the United Arab Emirates offering on-call doctor services across all seven Emirates and in GCC countries. With extensive expertise in healthcare assistance, the company employs fully-licensed and highly experienced doctors to address immediate medical needs. These on-call physicians are practical and possess extensive knowledge, carefully considering patients’ medical concerns and determining appropriate courses of action. The organization enables patients to collaborate with its internationally trained doctors and health professionals, empowering them to make the most suitable healthcare decisions for their individual circumstances.

TRAVEL ASSISTANCE

24 Seven Home Care offers an extensive range of travel support services. We strive to ensure our clients’ comfort throughout their entire journey. Our expertise encompasses various aspects of travel planning, including ticket bookings, transportation arrangements, vehicle rentals, accommodation reservations, and assistance with medical or health-related tourism. We facilitate the acquisition of medical reports and travel fitness certificates from healthcare facilities and providers. Additionally, we handle the process of obtaining necessary airline medical clearances, organize and provide all ground transportation, coordinate transfers between attending and receiving facilities, and liaise with medical teams throughout the entire transfer process. We also keep family members informed of progress. Our round-the-clock Alarm Center allows clients to swiftly contact us for any travel assistance they require. We are committed to ensuring our clients experience a satisfactory journey from start to finish.

CASE MANAGEMENT

Fret not! 24 Seven Home Care Assistance prioritizes the reputation of our partners and stakeholders among their clientele. Our organization offers the most advanced and effective approach to managing medical support across the UAE and GCC regions. We lead the way in transforming case management to reduce expenses, enhance quality, and evaluate outcomes, with a focus on patient-centered healthcare.
Our healthcare case management support system aids in planning, seeking, delivering, monitoring, and assessing healthcare services for our clients. We emphasize providing tailored services to enhance the care our clients receive. Our team meticulously verifies coverage and benefits, establishes Guarantee of Payments, organizes specialized services and examinations, liaises with MOH, DHA, and HAAD accredited private and public hospitals, oversees cases in medical facilities outside our provider network, swiftly delivers documents at reasonable rates, and devises strategies to minimize costs while improving medical care.
We assure our partners of our unwavering support throughout their patients’ healthcare journey, standing by their side at every stage.

TRANSPORTATION & REPATRIATION

International medical transfer services 24/7 is very essential in the healthcare industry. 24 Seven Home Care Assistance has partnered with a global alliance of reputable transportation and repatriation players to operate worldwide to offer a wide- range transportation and repatriation services from patient evaluation, fully- equipped ground ambulance and non- ambulance arrangement, highly trained doctors and medical escort services, medical equipment arrangement, charter air ambulance services, commercial flight with stretcher, to hospital bed booking services with full transfer documentation preparations. We got it all for our clients! We are allied with the most trusted transportation and repatriation providers who manage medical transfers for the patients to safely and immediately assisted from medical facilities to their home. We ensure that we don’t allow geographical boundaries or time zones to come in-between provision of support. Our goal is to ensure convenience, hassle- free transfers of our clients.

COST CONTAINMENT

We know that Cost containment is essential to our partners and stakeholders followed by adopting innovative approaches to expense reduction and diversifying revenue streams hence, we have a dedicated Cost Containment Team to combine sustainable cost control with steady revenue for all of our clients. We have a wide array of experience in the local market using the most modern procedures and concepts to minimize costs without compromising the quality that we provide to our patients. 24Seven Home Care offers a fixed rate of on-call visits. We actively engage in re-pricing and direct negotiations with healthcare facilities. We have established strong relationships with our key partners to allow us to provide exclusive discounts to our clients. We gain experience and expertise in managing cases in all of our partnered medical facilities to have a flexible scale of assistance fees for complex medical cases. We master this approach to improve the quality, accessibility, and affordability of the services that the client’s get to achieve the optimum healthcare experience.

FUNERAL SERVICES

Death is an inherent aspect of existence, one that cannot be avoided. When we lose someone dear to us, we experience a wide spectrum of emotions. During these challenging moments, our clients can depend on our support. 24 Seven Home Care offers a comprehensive range of funeral services, delivered with empathy and respect. Our authorized team oversees the entire process, helping clients arrange funeral services, including supervision of embalming and casket preparation, transportation, and air freight services. We also provide regular email updates, as well as necessary documentation and local certifications. Our commitment is to assist in organizing funeral services with dedication and superior quality.

OUR NETWORK

Our institution delivers extensive healthcare solutions, encompassing both hospitalization and outpatient treatment, across a broad geographic range. Here’s a detailed breakdown of the locations where our services are accessible, along with supplementary specialized offerings:

Our dedication to superior healthcare and medical transport guarantees that patients receive prompt, effective, and professional care, regardless of their location.

INDIA

We provide wide-ranging medical care, including inpatient and outpatient services, in these major urban centers:

Bangalore

Uttar Pradesh (UP)

Mysore

Mumbai

Kerala

Pune

Hyderabad

UNITED ARAB EMIRATES

In the UAE, we offer both inpatient and outpatient care in several key areas:

Dubai

Sharjah

Al Ain

Abu Dhabi

Ras Al Khaimah (RAK)

Fujairah

Umm Al Quwain

QATAR

We extend our healthcare services, including both inpatient and outpatient care, to the following locations:

Doha

Al Wakra

Al Khor

Madinat Al Shamal

Dukhan

Al Ruwais

BAHRAIN

Our inpatient and outpatient care is accessible in these primary regions of Bahrain:

Manama Central

Riffa

Muharraq

Askar

Hamad Town

OMAN

We deliver comprehensive inpatient and outpatient medical services in the following cities:

Muscat

Sahoor

Salalah

Fahud

Lekhwair

SAUDI ARABIA

In Saudi Arabia, our inpatient and outpatient medical services are provided in these major cities:

Riyadh

Mecca

Madinah

Jeddah

Our Inbound Strategies

24 Seven Home Care continues to broaden its reach, developing into an extensive network. The organization has secured robust accreditation from the three primary health regulatory bodies in the UAE: the Health Authority Abu Dhabi (HAAD), Dubai Health Authority (DHA), and the Ministry of Health (MOH). This widespread recognition underscores the company’s ongoing growth and expansion across the region.

Our Outbound Strategies

24 Seven Home Care has initiated its external strategies targeting vacation travelers. We possess an extensive network of medical professionals globally to safeguard our customers in case of unforeseen medical situations. Our coverage includes both health-related and travel-related services. We guarantee our customers that we deliver services meeting the highest international benchmarks. 24 Seven Home Care has established a robust global alliance and collaborations with leading private hospitals, medical facilities, diagnostic centers, local and international air and ground ambulance services. This ensures that all our customers are well-cared for and experience optimal healthcare journeys across the globe.

ABOUT 24 SEVEN MEDICAL ASSISTANCE

We Revolutionize Your Medical Travel Experience

Our innovative approach transforms the way you journey for healthcare needs. We redefine and enhance every aspect of your medical travel, ensuring a seamless and improved experience from start to finish. Our services are designed to make your healthcare-related travel more comfortable, efficient, and tailored to your specific requirements.

Our committed case manager offers round-the-clock medical support throughout your entire journey, including your stay and return home. 24 Seven Home Care has established a reputation for exceeding industry norms in the medical transfer field. We are currently introducing specialized software that combines all your health records and makes them easily accessible to you, your caregivers, physicians, and destination hospitals with a simple click. This system enables immediate updates and monitoring, while also accelerating institutional processes.

OUR CAPABILITIES

01 MEDICAL FACILITIES

24 SEVEN HOME HEALTH CARE

24 Seven Home Health Care in Dubai offers a wide range of medical services provided in the comfort of your home, hotel, or office, available 24/7. Their services include:

Doctor on Call: Licensed medical professionals can visit within 30 minutes to handle emergencies, routine checkups, and provide medications on-site.
Nursing Care: Skilled nurses offer services such as wound care, injections, IV therapy, and post-surgical care.
Physiotherapy: Personalized rehabilitation services, helping patients recover at home with tailored physical therapy programs.
Elderly Care: Comprehensive support for seniors, including medication management and mobility assistance.
Maternal and Newborn Care: Midwives and nurses provide care for new mothers and babies at home.
Lab Services: Blood tests and other diagnostics can be performed at home, eliminating the need for long hospital visits.

02 DOCTOR ON CALL DUBAI

At Doctor On Call Dubai, we are committed to providing high-quality, affordable, and compassionate care to our clients in the comfort of their own homes.

Whether you need daily or weekly assistance due to aging, illness, recovery, or rehabilitation, our caregivers will tailor a personalized care plan that suits your specific needs and preferences.

03 LAB 247

Lab At Home In Dubai, At Lab 24/7, we are dedicated to providing a state-of-the-art platform for scientists, researchers, and innovators to fuel their curiosity and drive groundbreaking discoveries. Whether you’re a seasoned professional or a budding scientist, our lab is your 24/7 haven for exploration and experimentation.

04 MBM HOME CARE SERVICE

MBM Home Healthcare is dedicated to delivering exceptional, cost-effective, and empathetic care services to our clients within their own residences.
For those requiring assistance on a daily or weekly basis due to age-related issues, health conditions, post-operative recovery, or rehabilitation needs, our team of caregivers will develop a customized care strategy that addresses your individual requirements and desires. We strive to ensure that each client receives personalized attention and support in the familiar surroundings of their home.

05 DOCTOR ON CALL ABU DHABI

“Doctor On Call Abu Dhabi, is be your trustworthy companion in them healthcare – all committed for delivering such good medical services right at your doorstep. We’re understanding, right? The importance, of prompt and reachable healthcare services! That too in the busy like city of Abu Dhabi… Therefore, Doctor On Call Abu Dhabi. Right.

We succeed to close the gap between you, and quality healthcare, we make it sure skilled, professionals are at beck and call. For you, Wherever in Abu Dhabi city you might find yourself. Parking lots? Hospitals, a car, maybe in a cinema. Quality healthcare is an anchor, a weighting, for your pocket something of beauty that rests in the lap of Doctor where Doctor is a call away!”

06 DOCTOR ON CALL SHARJAH

Doctor On Call Sharjah, we recognize that health concerns can arise at any moment, often without warning or regard for convenience. That’s why we’re dedicated to bringing healthcare directly to you, wherever you are, through our comprehensive on-call doctor services in Sharjah. Our commitment is to ensure that you have access to prompt, reliable, and top-tier medical assistance precisely when you need it the most. Whether you’re experiencing a sudden illness, injury, or simply require medical attention outside of regular clinic hours, our team is here to provide compassionate care tailored to your individual needs. With our on-call doctor services, you can rest assured that your health is our priority, and we’re here to support you every step of the way.

07 DOCTOR ON CALL RAS AL KHAIMAH

Doctor on-call Ras al Khaimah, Life is uncertain, and we can’t predict when we might need urgent medical attention. Here in Ras al Khaimah, UAE, we are fortunate to have a robust healthcare system where you can count on reliable 24/7 home health care services. Never again will you have to endure long waiting times at the hospital, or stress about driving in the early morning hours for a health check-up. You can readily avail a doctor on-call, sitting right in the comfort of your own home.

08 DOCTOR ON CALL AJMAN

Doctor On Call Ajman, Life is filled with uncertainties, and one aspect where this unpredictability often hits home is our health. None of us can foresee when we might require urgent medical attention. Here in Ajman, UAE, however, we are fortunate to have a resilient healthcare system that caters to our needs round the clock. Gone are the days of enduring lengthy waits at hospitals or fretting over early morning drives for health check-ups. Thanks to the availability of reliable 24/7 home health care services, you can now access medical assistance promptly and conveniently. Whether it’s a sudden illness, a minor injury, or even routine check-ups, you can have a doctor on-call, ready to assist you from the comfort of your own home. This not only saves you time and hassle but also ensures that your health needs are met promptly and efficiently, contributing to your overall peace of mind.

09 ON CALL DOCTOR AL AIN

At On Call Doctor Al Ain, we recognize that medical issues can emerge unexpectedly, making swift and dependable healthcare access essential. Our team of skilled physicians stands ready to deliver top-notch, mobile medical care directly to your residence. We are committed to providing expert medical attention whenever you need it, ensuring that you receive professional healthcare services without leaving the comfort of your home. Our on-call doctors are prepared to address your health concerns promptly and efficiently, offering peace of mind and convenience to our patients in Al Ain.

10 ON CALL DOCTOR FUJAIRAH

At On Call Doctor In Fujairah, we recognize that health concerns can arise at any moment, often at inconvenient times. To address this, we have developed a service that brings medical care directly to your home through our on-call doctor services in Fujairah. Our primary goal is to ensure that high-quality healthcare is readily available and easily accessible to you when you need it most urgently. We strive to make medical assistance convenient and efficient, meeting your healthcare needs promptly and effectively right at your doorstep.

IN THE RIGHT PLACE, AT THE RIGHT TIME.